Space Booking Cancelation Policy
Last Update: JAN 21, 2026
1. Purpose and Applicability
This Flexible Cancellation Policy (the “Policy”) applies to bookings explicitly labeled as “Flexible” on the listing screen and in the booking confirmation. It is intended for short-notice, lower-value, or high-frequency engagements and balances the parties’ interests by setting predictable cancellation windows, fees, and remedies.
2. Cancellation and Refund Framework
Cancelling Party | Timing (relative to booking start time) | Refund to Client | Provider Payout | Notes |
|---|---|---|---|---|
Client | ≥ 48 hours before | 100% of booking amount | 0% | Service Fee non-refundable to Client. |
Client | 24–48 hours before | 50% of booking amount | 50% | Service Fee non-refundable to Client. |
Client | < 24 hours before | 0% | 100% | No refund to Client within 24 hours. |
Host/Freelancer | Any time | 100% of booking + Service Fee | 0% | Provider-initiated cancellation triggers full refund to Client. |
3. Platform Service Fee and Retentions
• On Client-initiated cancellation: Service Fee (~15%) is non-refundable.
• On Provider-initiated cancellation: Service Fee is refunded to Client and absorbed by the
Platform.
4. Roles and Obligations
4.1 Clients
• Review the applicable tier before booking and ensure the accuracy of dates, times, and
requirements.
• Submit any cancellation through the Platform interface; off-platform communications do not
effect cancellation.
• Acknowledge that the Service Fee is non-refundable on Client-initiated cancellations, unless this Policy expressly states otherwise.
• Provide timely, good-faith documentation when invoking Force Majeure (if applicable).
4.2 Hosts
• Maintain accurate availability calendars and honor confirmed bookings except where Force Majeure or a safety issue applies.
• Provide alternative reasonable arrangements (where feasible) in the event of unavoidable cancellation.
• Avoid repeated late cancellations; these may trigger compliance review and penalties.
4.3 Freelancers/Talent
• Confirm readiness, equipment, and transportation to honor the booking start time.
• Refrain from cancelling for convenience; communicate promptly if a Force Majeure event
occurs.
• Comply with Platform documentation requests during disputes.
4.4 Platform
• Operate secure payments and automated refund calculations as per this Policy.
• Mediate disputes in good faith and issue determinations consistent with these terms.
• Display clear cut-off windows in local time (GST) and UTC on confirmations and reminders.
5. Penalties and Enforcement
1. Provider-initiated cancellations may incur a 10% penalty of the booking value or visibility
reduction up to 30 days.
2. Repeated Provider cancellations can result in temporary suspension pending compliance
review.
6. Special Circumstances
Scenario | Resolution |
|---|---|
Force Majeure (e.g., severe weather, shutdown) | Refund or credit at Platform discretion upon documentation. |
Double booking/technical error | Full refund; Platform absorbs Service Fee. |
Client shortens booking (partial cancellation) | Charge minimum 50% of unused time. |
Provider no-show | Full Client refund; Provider penalized per Section 5. |
Client no-show | No refund under this tier. |
7. Dispute Resolution; Governing Law
• Disputes are subject to the Platform’s internal mediation. If unresolved, the matter may
proceed to binding arbitration seated in Dubai, United Arab Emirates, unless mandatory law
provides otherwise.
• The Policy is governed by the laws of Dubai, UAE. The Platform may issue interim credits
pending final adjudication.
8. Transparency and Records
• Automated emails are sent 3 days and 24 hours before key cut-offs.
• Refund eligibility dates are displayed within the booking dashboard and on invoices.
• The Platform may request records to substantiate Force Majeure claims.
9. Illustrative Examples
• Client cancels 60 hours before: full refund of booking amount; Service Fee retained by
Platform.
• Client cancels 30 hours before: 50% of booking amount refunded; Service Fee retained by
Platform.
• Client cancels 10 hours before: no refund; Provider receives payout.